®Superpractice support
Get help with account access, integrations, booking workflows, Meeting Agent sessions, and product questions.
Contact support
Open a case by email
Email support@superpractice.com. This creates a support request in our monitored queue.
Use the docs
Browse the Superpractice knowledge base for integration setup, troubleshooting, and data-handling guidance.
Superpractice does not currently offer a public support phone line, live chat, or community forum. Account-specific support is handled through the monitored email queue so the team can verify identity and keep a complete case history.
Support hours and first response
- Hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.
- First-response target: within one business day.
- Service incidents: production access or widespread integration failures are prioritized ahead of general product questions.
Messages received outside support hours enter the queue for the next business day. Resolution time depends on the issue, third-party provider availability, and whether we need additional account information.
What to include in a support case
- Your Superpractice account email and firm name.
- The integration or page involved and what you expected to happen.
- The approximate date, time, and time zone of the issue.
- A screenshot or exact error message with client-confidential information removed.
- For Zoom issues, whether the host's Zoom card shows Connected and whether the host was already in the meeting.
Never email passwords, OAuth tokens, API keys, full payment-card details, or unredacted confidential client records.