Google and Outlook Calendar

Connect a calendar so agents can book appointments directly with the right timezone, duration, and meeting settings.

Quick links

Settings > Integrations > Calendar

Open the calendar integration card in Superpractice.

Booking

Create or verify test bookings in Superpractice.

Google Calendar

Confirm booked events appear on the connected calendar.

Outlook Calendar

Confirm booked events appear on the connected calendar.

What calendar integration does

Calendar integration lets Superpractice agents book appointments directly on a connected Google Calendar or Outlook Calendar.

Setup

Open Settings > Integrations > Calendar.
Choose Google Calendar or Outlook Calendar.
Authorize the calendar account that should receive booked appointments.
Open Configure.
Select the timezone Superpractice should use.
Choose the default appointment duration.
For Google Workspace accounts, choose whether to automatically create Google Meet links.
Save the configuration.

Configuration

Field	Required	Notes
Timezone	Yes	All appointment times are interpreted in this timezone.
Default duration	Yes	Supported defaults include 15, 30, 45, and 60 minutes.
Google Meet	No	Available for Google Workspace accounts. Personal Gmail accounts cannot create Meet links through this setting.

Import calendar meetings

The same Configure dialog controls which events from the calendar show in Superpractice.

Setting	Default	What it does
Import calendar meetings	Off	Shows meetings from this calendar on your Meetings page, even when they weren't booked through Superpractice.
Which events to import	Meetings with outside guests	Choose Meetings with outside guests (internal meetings and personal blocks stay off the Meetings page), All scheduled events (all-day events are skipped), or Everything, including all-day events.
Auto-create contacts	On	Creates a contact when an outside guest of an upcoming meeting isn't in your contacts yet. These contacts are not counted as leads. When off, imported meetings link only to contacts you already have.
Skip events with no guests and no meeting link	Off	Leaves out events that have no guests outside your team and no video meeting link. Your team doesn't count as guests. It applies whether import is on or off, and also keeps these events from being recorded. Nothing already in Superpractice is removed.

Each imported meeting is linked to its contact by the guest's email address.

An event marked private on your calendar shows normally to you. Everyone else at the firm sees it only as Busy, with no title, guests, or notes, on the Meetings page, in search, on contact records, and in the assistant's answers. No contact is created or linked from its guests, and it is never recorded.

Test booking

Create a test booking through the agent flow or the booking area.
Confirm the event appears on the connected calendar.
Confirm the start time matches the configured timezone.
Confirm the duration and meeting link behavior are correct.